Amazon delivery drivers ordered to turn off safe driving monitoring app

  • Some Amazon delivery companies are telling their drivers to turn off their monitoring apps.
  • The app scores a driver’s safety based on their speed, acceleration, and braking. 
  • The delivery companies are making these orders so their drivers can make faster deliveries. 

A report by Vice has revealed that some Amazon delivery companies are instructing their drivers to turn off Amazon’s safe driving monitoring app, which tracks their speed, and scores their safety while driving. 

The delivery companies are breaking the rules in the wake of faster deliveries. These drivers are employed by companies known as Delivery Service Partners. 

The app, made by a company called eDriving, scores the safety driving of delivery drivers based on variables like speed, acceleration, braking, and distraction throughout their 10-hour shift. According to several drivers, the score they get from the app is factored into their bonuses, and the bonuses and the incentives received by the delivery companies from Amazon.

According to Vice’s reports, some of the delivery companies order the drivers to use the app for certain few hours to trick Amazon and the app. One company even sent messages to drivers telling them to be “logged into Mentor for at least 2 hours no more no less.” A driver in Michigan also reported that the company wanted them to turn off the app for faster delivery, and were “harsh on drivers that weren’t going as fast as they wanted.”

According to an Amazon spokesperson, the behavior goes against the safety standards expected from the Delivery Service Partners. Amazon also said that “more than 90% of all drivers are able to complete their deliveries before the scheduled time while following all safety procedures.” Amazon is yet to reveal how they collected and validated that data. 

According to Vice’s report, Amazon’s software determines the delivery routes and sets the productivity targets that the drivers should hit for incentive. However, Vice also reports the app is sometimes buggy, sometimes dinging drivers for distracted driving even when they haven’t touched the phone. 

In the App Store, reviews for the apps are entitled “inaccurate and they don’t care,” “Frustration personified,” and “inaccurate data will cost us our jobs.”

Reports also allege delivery companies of asking employees not to report vehicle damages to Amazon to prevent them from being taken out of commission.

It remains to be seen how the AI-powered monitoring cameras recently introduced by Amazon will affect the working dynamics between the Delivery Service Partners and their drivers, but it’s clear that having a camera in the van would reveal if employees were turning off other monitoring devices. 

Amazon did not yet comment on whether it tracks which companies order their drivers to turn off their monitoring apps. 

Source: The Verge

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