WHAT’S BEING CLAIMED:
- Owners of a Wheaten Terrier claimed that a dog-walking company asked them to sign a non -disclosure agreement that prohibited them to speak against the company after their dog died in its care.
- After the walker assured them that their dog was on its way home, another company rep called them to say their dog was killed.
- The owners decided not to sign the NDA form and planned to inform and warn others instead of the company’s pet services.
After their dog died while in the care of a Wag dog walker, its owners claimed that the company tried to keep them from speaking against them. This isn’t the first time the app has been blamed for pets mishandled in its care.
Advertised as the “Uber for dogs”, previous Wag owners Sara and Nick Moore from Houston, Texas used the app to employ a dog walker to take care of Winnie, their Wheaten Terrier on December 10.
Since it was a last-minute booking, they had no choice but pick the first walker available which was a cause for concern since the profile name of the walker did not match the one in her bio. Their concerns grew when they failed to receive a message alerting them that Winnie was on her way home. A company representative called to say their dog was actually hit and killed by a car despite being told by the walker that their dog was on its way home.
“We asked Wag for details on what happened and all we got in response was conflicting information or them simply saying they didn’t have much information to provide us with,” Nick told CBS News.
After the incident, Wag told the Moores that the company would take care of Winnie’s cremation provided they sign a settlement and non-disclosure agreement.
“We could not make any negative reviews or posts on social media, we could not hold Wag or the walker responsible, and only then would Wag reimburse us for Winnie’s cremation,” wrote Nick online.
The couple decided not to sign the agreement so they could share their experience with Wag and warn other pet owners about the service’s failure to keep their dog safe.
In addressing the company’s handling of pet-related incidents, Wag CEO Hilary Schneider wrote on Wag’s website: In the rare instances when we need to work with the pet parents to make sure their needs are addressed, we’ve required them to sign an agreement. As a result of your feedback, we’ve updated our policy regarding such agreements so that we’re responding with the highest level of sensitivity to the nature of each individual case.
Aside from losing pets, the dog-walking company also faced backlash after an incident of alleged animal abuse.
Source: The Independent