Inside Edition Finds Luxury NYC Hotels Not Changing Beddings, Wiping Down Surfaces Between Bookings [Video]


  • Hyatt Place Times Square, Hampton Inn Times Square and Trump International Hotel failed evaluations on sanitation during the coronavirus pandemic, according to a report.
  • The report indicates that mentioned major hotel chains sometimes leave bed sheets, pillowcases unchanged between guests, and surfaces and commonly used items uncleaned.
  • Inside Edition broadcasted these evaluation reports on live television.

Major hotel chains start reopening for business, implementing enhanced sanitation protocols as coronavirus continue to affect the country but a television news show investigation found evidence that disproves this.

Inside Edition reported on live television three different major hotel brands that had not changed beddings or wiped down surfaces in between bookings.

Producers from said television news show checked in on different hotel room, in different locations, and marked pillows, bedsheets and bath towels with a washable spray — only visible under ultraviolet light. Similarly, a special washable gel was doused on surfaces and applied to commonly touched items, including remote controls and thermostats.

The next day, using a new reservation under a different name, the television news show checked in on the same rooms to evaluate the implementation of announced enhanced sanitation protocols.

Hyatt Place Times Square failed the evaluation. The report indicates that marked bedsheets, pillowcases and remote controls fluoresced under ultraviolet light, meaning these were unchanged between guests. However, some of the surfaces inside the hotel room were disinfected and bath towels are replaced.

Hyatt Place Times Square responded to the situation in a statement. “We are working with the hotel’s owner to ensure the hotel is implementing proper cleaning protocols that are consistent with Hyatt’s commitment to cleanliness for the safety and wellbeing of our guests,” the statement reads.

Hampton Inn Times Square Central failed the evaluation with no enhanced sanitation protocols implemented whatsoever. Inside Edition said that marked beddings were not changed either. The evaluation revealed that even the remote controls and thermostats were not disinfected in between hotel guests.

Last, the Trump International Hotel also failed the evaluation. The report indicates that bedsheets and bath towels were changed, but pillowcases were not. The desk and the remote controls were not disinfected either.

Hampton Inn opened an internal investigation after the fact and discovered that their “housekeeping team relied on a visual inspection of the room’s cleanliness to determine which areas received attention, deviating from our protocols.” the statement reads. “Both our housekeeping team and management apologize for this mistake and we are retraining our team members to reinforce our procedures.”

Trump International Hotel denied these allegations.

“Trump International Hotel & Tower New York is one of the premier luxury hotels anywhere in the world and has received countless accolades, including the Forbes Five-Star award for the past 13 years, for its consistently impeccable service,” a spokesperson for the hotel said in a statement.

Source: New York Post

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