WHAT’S BEING CLAIMED:
- A Florida restaurant is using robots to greet and serve customers amid staff shortages.
- The robots cost $10,000 apiece.
- According to the restaurant’s general manager, the automated servers are sometimes more efficient in serving big tables than humans.
Robots are greeting customers, showing them to their tables, and serving them their food at a Florida seafood restaurant.
Mr. Q Crabhouse in Hollywood, Florida, has employed the help of three robots to fill the employment gap caused by the ongoing COVID-19 pandemic, according to a report by the South Florida Sun Sentinel who talked to the restaurant’s owner, Joy Wang.
The automated servers cost $10,000 apiece and were brought on board the restaurant to help serve the horde of customers that come on the weekends, most of which are guests from the Seminole Hard Rock Hotel and Casino located across the street from the restaurant.
Peanut is the automated employee that greets entering guests and shows them to their table, where a human server takes their order. The customers’ food is served by another robot.
Besides doing their regular greeting and serving jobs, the robots can also entertain, and sing “Merry Christmas” and “Happy Birthday” in four languages.
The robots have been working at the Mr. Q Crab House for roughly two weeks, and the restaurant’s general manager Shaheen Maleki admitted that they sometimes get annoyed with the automated servers.
According to Maleki, Peanut once freaked out when its battery was low. “It was saying to us, ‘I have to go back! I have to return myself!’ and we couldn’t find the volume button,” said Maleki.
But Maleki also says having the robots at the restaurant has its perks, and the customers love them.
“For the bigger tables they’re perfect, because one robot can carry an entire table’s worth of food from the kitchen, but humans would have to go back three, four times.”