WHAT’S BEING CLAIMED:
- A California father was horrified to find an old and burnt waffle sitting inside a waffle maker that he ordered from Amazon.
- Right away, Amazon reached out to McCarthy, apologized and asked for more details.
- Although not at fault, waffle maker Select Brands also apologized to McCarthy assuring him that they only ship brand new goods and don’t resell used items.
A Californian dad was shocked to find a nasty surprise included in an Amazon order for his daughter.
Last month, LA-based photographer Brian McCarthy posted on Twitter that his mother ordered from the online company a new waffle maker for his daughter. However, when the appliance was delivered, McCarthy found an old, crusty and burnt waffle inside it.
“Wow, my mom sent my daughter a new waffle maker from @amazon and they sent us a used one with the FOOD STILL IN IT. Disgusting,” wrote McCarthy on his account.
Several other Twitter users were outraged by his experience with some even asking if the leftover food was moldy. McCarthy tweeted that although the waffle appeared crisp, he didn’t inspect it anymore because it was so disgusting.
Amazon’s Help Team immediately apologized to McCarthy for the incident tweeting, “We’re sorry to see the condition this item arrived in. It’s certainly not the experience we strive for!”
Wow, my mom sent my daughter a new wafflemaker from @amazon and they sent us a used one with the FOOD STILL IN IT. Disgusting! I guess @khadeeja_safdar, @deniseduana & @shaneshifflett of @WSJ are right. @amazon has no quality control. https://t.co/AuYpz0XP0u pic.twitter.com/FYckJQDA08
— Brian McCarthy (@McCarthyPhotoLA) 26 December 2019
The team also asked McCarthy’s mother to sign-in on the company’s website and provide all order details. Waffle manufacturer Select Brands also responded to McCarthy’s tweet explaining that the company cannot ensure the quality of its products if they are being resold by third-party sellers on Amazon. Nevertheless, they tweeted their apologies for the state of their order.
“Mr. McCarthy, We are so sorry that you had this experience with one of our products. Select Brands maintains strong quality control processes. We only ship firsthand goods and do not restock or resell returned or used goods.”
McCarthy said the incident wasn’t the fault of Select Brands but rather it was “clearly an issue with how [Amazon] markets used products on their website.”
He added to say that his beef is with Amazon’s deceptive marketing and poor quality controls. Meanwhile, after sending back his daughter’s waffle maker, McCarthy has opted instead to buy the same item from a brick and mortar store.